We advise all customers to carefully read the below Terms and Conditions before placing an order with Miracle Moon. Once an order is placed you have signified your acceptance to be bound by the latest Terms and Conditions.
Miracle Moon reserves the right to change these terms and conditions at any time and it is your responsibility to read the terms and conditions on each occasion you use this website.
All orders placed with Miracle Moon will be subject and in accordance with these Terms and Conditions. We reserve the right to cancel an order at any stage.
PDF Proofs are sent via email, unless specifically requested. Great care is taken to ensure all information is accurate, however it is ultimately the responsibility of the client to check layout, wording, spelling and grammar.
If designs are approved and signed off with type errors and subsequently printed Miracle Moon takes no responsibility, and will not be liable for any resulting cost. If replacements are required they will be charged for in full. Therefore we would always encourage that you check spelling and wording thoroughly, twice!
Please note that the colour that appears on your computer screen will differ from printed colour copies (the difference between colour with light shining through, and pigment on paper), so we would always recommend that you print off the PDF proofs to help ensure the scale is correct, all fonts can be read at the correct size, and that you are happy with the colour.
Quotes and Payment structure:
Designs purchased through the shop on miraclemoon.co.uk require 100% payment on ordering. For any bespoke design we require a non-refundable 50% deposit upfront with the remaining 50% due before the work is sent to print. All charges will be invoiced with all payments due within 5 days of invoicing via Bank transfer to allow work to take place instantly.
All costs are quoted in and are to be paid in pound sterling, by bank transfer.
From approval of your final proof, and a full payment, your bespoke order will be ready for collection or delivery within 7 to 10 working days unless otherwise agreed. If you are working to a tighter time scale we are happy to accommodate, but some schedules may incur a rush fee. Please mention your time scale on your initial enquiry.
Miracle Moon cannot be held responsible for any delay to delivery as a result of late payment.
Postage and delivery:
Bespoke design – All orders will have an additional postage price on top of goods ordered. We send your packages with Royal Mail Special Delivery which is tracked and insured. Delivery charges are dependent on weight and will be added to your final invoice. You will receive a tracking code via email once the package has been sent. Please ensure someone will be home to receive your item or reschedule your delivery to a more convenient time or date using the tracking reference number. Miracle Moon accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Shop items – Free shipping on all standard shop items. Packages will be sent through Royal Mail. Please ensure all the details you provide are correct. Miracle Moon accepts no responsibility for items lost in the post or delayed due to postal strikes or circumstances out of our control.
Miracle Moon exclusively holds copyright for all designs. You, or any third party, cannot copy or reproduce any of the designs sent in the PDF proofs or pictured on our website, social media or any other marketing materials. Any improper use of designs will be pursued.
Miracle Moon may use copies of your design to send to other clients as samples and / or use your designs as promotional photography on social media channels and any other media. By accepting these Terms and Conditions you are agreeing to these usage rights. If you have an objection to this please state in an email.